The afternoon session was given over completely to facilitated group discussions among the delegates. In her opening address, Sue McAllister asked delegates four questions that run to the heart of the matter: How can we learn from failure? What hinders… Read More
You can be sure one of the things that impresses a new Ombudsman is the quantity of property complaints we get in the office. It’s no secret that about a third of the complaints we investigate relate to property and… Read More
Every issue of The Investigator provides you with the headline statistics from PPO’s work in the previous complete quarter. These headlines will cover the Ombudsman’s independent investigations of both complaints and fatal incidents. If you would like to know more,… Read More
FOI Request 231, dated 07/01/19:In your 17-18 Annual Report, you state that there were seven complaints made to you about food which were upheld. Could you please provide me with a copy of the full complaint and your full response… Read More
Welcome to the first issue of The Investigator. In the past seven years, our Learning Lessons team has published more than thirty bulletins and thematic reviews which look at… Read More
Drug-related deaths We see too many deaths where illicit drug use had played a role, either directly in the case of accidental or deliberate overdoses, or indirectly in the case of suicides precipitated by drug-related mood changes or in response… Read More
Each issue, we will provide you with the headline statistics from PPO’s work in the previous complete quarter. These headlines will cover the Ombudsman’s independent investigations of both complaints and fatal incidents. If you would like to know more, or… Read More
By Akile Clinton (Acting Assistant Ombudsman, Serious Complaints Team) In the year to date (2018/19), the Prisons and Probation Ombudsman has completed thirty-six investigations into the use of force on prisoners by prison staff, compared to twenty-eight in the whole… Read More
By Elizabeth Moody, Deputy Ombudsman (PPO’s Head of Fatal Incidents Investigations) The Prisons and Probation Ombudsman has become increasingly concerned by the number of deaths we are investigating in prisons, probation approved premises and immigration removal centres in which drugs… Read More
The PPO receives a steady stream of Freedom of Information (FOI) requests from our stakeholders and the general public. These requests help us to channel the data gathered from our investigations towards a better understanding of the challenges faced by… Read More