Complaints investigation summaries | Archive website

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This page provides brief summaries of our upheld and partially upheld complaint investigations. We publish monthly summaries of complaints we have upheld or partially upheld, to increase the transparency of our work and to share the recommendations we have made to the services in our remit. We hope these summaries will inform learning and drive best practice.

We currently receive around 4000 complaints a year, of which around half are eligible for investigation.

The summaries we provide will be purposefully brief in order to protect the identity of complainants. In some cases, we may decide not to publish a summary if we feel the complainant is easily identifiable from the case outcome.

We will not publish summaries of cases we have not upheld or cases which have been mediated, but will provide information about how many of each we have investigated.