The Prisons and Probation Ombudsman today published the results of his latest survey of the bereaved families of those who died in the custody of the prisons and immigration removal estates between 2013 and 2015.
The Ombudsman, Nigel Newcomen CBE:
“My office seeks the views of a range of stakeholders about how we do our job. These views are key to understanding our strengths and weaknesses, as well as giving us examples from real experience of how we might improve the way we do things.
I especially appreciate that bereaved families who take the time to respond to the survey about our fatal incident investigations, do so at a difficult and distressing time. This generous act helps us ensure we provide the right support to others in the future.
Most families found the service provided by the PPO useful and felt they were dealt with sensitively and professionally. The hard work and dedication of our team of family liaison officers (FLOs) shines through in what families had to say about our service.”