Ask the Ombudsman: April 2019

FOI Request 231, dated 07/01/19:In your 17-18 Annual Report, you state that there were seven complaints made to you about food which were upheld. Could you please provide me with a copy of the full complaint and your full response… Read More

Prisons and Probation Ombudsman, Strategic Plan

PPO publishes Strategic Plan 2019-21

Today, the Prisons and Probation Ombudsman’s office published its Strategic Plan for 2019-21. The Ombudsman, Sue McAllister CB, said: “We work in a complex and politically sensitive environment. Our Terms of Reference are very clear and we are proud of… Read More

PPO’s Quarterly Scorecard: October to December 2018

Each issue, we will provide you with the headline statistics from PPO’s work in the previous complete quarter. These headlines will cover the Ombudsman’s independent investigations of both complaints and fatal incidents. If you would like to know more, or… Read More