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Following the latest Government advice about the national response to COVID-19, the Prisons and Probation Ombudsman has made the very difficult, but unavoidable, decision to reduce our service to the people who can complain to us. We have kept our… Read More

On Monday 3 June, the Prisons and Probation Ombudsman will be replacing our live phone line with a monitored answering service.   What are we trying to achieve?   PPO assessors and investigators will serve our end users more efficiently… Read More